An Honest and Fair Review of GrubHub

At Food Delivery Guru, we strive for an unbiased approach when we review food delivery services. Our goal? We don’t want you wasting potential munching time trying to figure out which food delivery service to use!

In this post we will focus on GrubHub, one of the oldest food delivery services in the biz. We will cover:

  • A quick history of the company
  • What areas do they service
  • What kind of food they deliver
  • What people are saying about GrubHub
  • Bonus: Coupon code you can try on your first order!

Quick History of GrubHub

GrubHub was founded in 2004 by two web developers, Mike Evans and Matt Maloney. Tired of paper menus, Evans and Maloney entered their business plan into the University of Chicago Booth School of Business’s Edward L. Kaplan New Venture Challenge and won first place.

From 2007 to 2011, GrubHub underwent a series of investment rounds and acquisitions that allowed them to expand and service more areas across the United States and the United Kingdom.

Currently, GrubHub is based in Chicago with offices in New York and London and operates a portfolio of brands including OrderUp, Seamless, AllMenus, MenuPages, Restaurants on the Run, DiningIn, Delivered Dish, and LAbite.

What areas does GrubHub service?

As one of the oldest food delivery services, GrubHub has been able to amass a large delivery footprint across the United States and United Kingdom. In a 2016 earnings call with investors, CEO Matt Maloney stated that GrubHub delivers in over 50 major markets in the United States.

As of October 2017, GrubHub lists the following states where they deliver:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • District of Columbia
  • Florida
  • Georgia
  • Illinois
  • Maryland
  • Massachusetts
  • New Jersey
  • New York
  • Pennsylvania
  • Texas
  • Utah
  • Virginia
  • Washington
A full list of cities where GrubHub delivers can be found here

What kinds of food does GrubHub deliver?

The simpler question to answer would be, “What kinds of food does GrubHub NOT deliver?”

Currently, GrubHub boasts a whopping 125 different cuisines on their website. From Afghan to American and Indian to Italian, whatever you crave chances are you’ll find it.

However, and this should’d be obvious, GrubHub specializes in local food delivery so your options are limited by the cultural diversity of your market.

GrubHub does offer some cool options for food sensitivities and diets such as:

  • Gluten-free
  • Healthy
  • Kids menu
  • Kosher
  • Low carb
  • Low fat
  • Organic
  • Vegan
  • Vegetarian

What are people saying about GrubHub?

We try to take people’s online reviews with a grain of salt. Typically, unhappy customers are more likely to share their negative experiences online (like Yelp or Google) than satisfied customers. However, we do our best here at Food Delivery Guru to showcase everyone’s opinion.

“Easy to save cards in the app and “favorite” restaurants/orders, new restaurants added frequently, never had any problems. I use grubhub all the time and love it.” -Brandon,

“Large selection of food for all kinds of taste, many restaurants to choose from, occasional coupons & discounts, filtering options based on price, popularity, distance, and delivery fee, fast processing of orders, different payment options including credit card, PayPal and cash, responsive & resolution-oriented customer support – all in one place.” -Baris,

“Horrible customer service. Consistently gets orders wrong, including missing items, then refuses to refund. Apparently, GrubHub thinks it has the right to take a customer’s money, regardless of whether it upholds its end of the bargain. Not cool. Not cool at all.” -David,

“They delivered the food to the wrong house and wouldn’t offer to redeliver. They offered me $5… doesn’t fix the fact that I’m still hungry.” -Khabira,

Overall, ratings and comments for the GrubHub app in both the Google Play Store and Apple’s iTunes are genuinely positive.

Google Play Store ratings as of October 11, 2017
Apple App Store ratings as of October 11, 2017

A Coupon You Can Try

Want to give GrubHub a try? New customer can save $10 with this code:


How to Order from GrubHub with Promo Codes

To use our Grubhub promo codes follow these simple instructions:

For web orders

Head over to and create or log into your Grubhub account.

Enter in your street address and use the filters to find available restaurants or cusines in your area. After you’ve made your decision, at your item(s) to the bag.

When you are ready to checkout, click on the bag in the top right corner, verify your order and click on “Proceed to checkout.”

Enter in your payment information (if needed), and look for the “Add promo codes” link under the payments section.

Copy one of our Grubhub promo codes and paste it into the box and click “Apply.”

Zam! You just saved money with a Grubhub coupon!

For mobile orders

Download the Grubhub app here for Apple devices or here for Android.

Select your favorite foods and add them to your cart. To checkout, simply click on the green “Continue to Checkout” button at the bottom. Double check your order then click on “Promo code” box towards the bottom.

Enter in one of the Grubhub coupons above and hit “Apply”.

Double zam! The Grubhub promo code just saved you precious dollar bills!

Not sold? Here are some alternatives you can try.

  • Caviar
  • UberEats
  • DoorDash
  • Seamless
  • Eat24